5/5

671 Ratings

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What People Are Saying About Mr. Rooter Plumbing of Shenandoah Valley

penguinthered
penguinthered via Google

Mike Kenny came out about an hour after I called, was friendly and quick, and did an excellent job! Scheduling was easy, got a text when he was on the way, all in all the service could not have been better. Highly recommend!

Response from Owner

Thank you for the fantastic review! We’re so glad Mike provided prompt, friendly, and efficient service. It’s great to hear that scheduling was smooth and that you appreciated the updates along the way. Your recommendation means a lot to us, and we’re here whenever you need us in the future!

Michelle Grady
Michelle Grady via Google

Joshua was amazing, had it done in no timing an knew his stuff very well, I would recommend this place, over all other plumbing,

Response from Owner

Thank you so much, Michelle, for your wonderful review! We’re delighted to hear that Joshua provided such exceptional service and impressed you with his expertise and efficiency. Your recommendation means the world to us, and we’re honored to be your go-to plumbing service. Please feel free to reach out anytime you need assistance!

Tammy Potter
Tammy Potter via Google

Joe and Alex were professional and knowledgeable. They did a great job replacing our water softener, the water line in the house from the well and a few other jobs. We would definitely recommend them.

Response from Owner

Thank you so much, Tammy, for your kind words and recommendation! We’re thrilled to hear that Joe and Alex provided professional and knowledgeable service while completing your water softener replacement and other projects. It’s always our goal to exceed expectations, and we’re glad we could do that for you. Please don’t hesitate to reach out if you need anything in the future!

Richard Vance
Richard Vance via Google

Came only hours after calling to fix an issue with my hot water heater. Fixed it quickly and explained everything that was going on

Response from Owner

Thank you, Richard, for sharing your experience with Mr. Rooter Plumbing of the Shenandoah Valley! We're glad we could respond quickly and resolve the issue with your hot water heater. It's great to hear that our team provided clear explanations and efficient service. If you need any assistance in the future, don’t hesitate to reach out! 😊

Chantal Kastorff
Chantal Kastorff via Google

Came out very quickly to give me an estimate. Explained the different price range. Not pushy like some sales folks. Did a great job. Very pleased.

Response from Owner

Thank you, Chantal, for your wonderful review! We're so glad to hear that you had a positive experience with our team. Providing prompt, clear, and pressure-free service is always our goal, and we're thrilled you’re pleased with the results. If you need anything in the future, don’t hesitate to reach out. We appreciate your trust in us! 🌟

Wayne Godlove
Wayne Godlove via Google

Response from Owner

Thank you, Wayne, for the 5-star rating! ⭐ We're thrilled to know you had a great experience with Mr. Rooter Plumbing of the Shenandoah Valley. Your support means a lot to us! 🚰😊

Garry Geffert
Garry Geffert via Google

The Mr rotor crew came out properly, repaired by plumbing issue, left the scene looking like new. They did great work.

Response from Owner

Thank you for your wonderful review! We’re so glad to hear the Mr. Rooter team promptly addressed your plumbing issue and left everything looking like new. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need assistance again, don’t hesitate to call. Best regards, The Mr. Rooter Plumbing Team

Jeff Salem
Jeff Salem via Google

Josh was very helpful and had the issue taken care of quickly

Response from Owner

Thank you, Jeff, for your kind words! We’re excited to hear that Joshua was so helpful and resolved the issue quickly. Providing efficient and excellent service is always our goal. We truly appreciate your feedback and thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley!

Barton Haller
Barton Haller via Google

Response from Owner

Thank you, Barton, for your feedback! We’re thrilled to hear that Joshua Mills provided excellent service. Your satisfaction means the world to us, and we appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley. If there’s anything more we can assist you with, don’t hesitate to reach out!

Brian Caviness
Brian Caviness via Google

Excellent service from Mike Kenney, explained everything and was extremely friendly and timely. Thanks for fixing that issue with family coming over the holidays,,!

Response from Owner

Thank you, Brian, for your wonderful feedback! We’re so glad Mike Kenney provided excellent service and took the time to explain everything while resolving your issue quickly. Having plumbing problems fixed before family arrives for the holidays is so important, and we’re thrilled we could help. Thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley, and we’re here for you whenever you need us!

Geroge Kopcsak
Geroge Kopcsak via Google

No hot water. Called Mr. Rooter on a Sunday and they had someone out here within hours. By the next morning they had replaced the vent free water heater and all is working perfectly. They were not cheap by any means but service and response time were outstanding!

Response from Owner

Thank you, George, for sharing your experience! We’re so glad we could assist you quickly and get your hot water back up and running by the next morning. While we understand that quality service can come at a cost, we’re thrilled to hear that our response time and service exceeded your expectations. Thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley—we’re always here when you need us!

Frank Kaye
Frank Kaye via Google

Great experience with Joe. Timely, efficient and very competent. I would highly recommend him and plan to use him in future.

Response from Owner

Thank you, Frank, for your fantastic review! We’re thrilled to hear you had a great experience with Joe. His timeliness, efficiency, and expertise are qualities we value, and it’s wonderful to know he exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley!

Andrea Huff
Andrea Huff via Google

Mike! Thank you so much for your help. Things took a turn for the worse this week when we saw one of our pipes was leaking Thursday night. Mike came to the rescue promptly on Friday. He was friendly and professional. Found the problem in no time and got everything squared away for us in under an hour. I cannot sing his praises enough! Mr Rooter will forever be the source for our plumbing needs. Thanks again Mike 😊

Response from Owner

12/20/24 - Thank you, Andrea, for your amazing feedback! We’re so glad Mike could come to the rescue and quickly resolve your leaking pipe issue. His professionalism, friendliness, and efficiency are what we strive for, and it’s wonderful to hear he exceeded your expectations. We’re honored to be your go-to source for plumbing needs, and we’ll be sure to share your praises with Mike. Thank you for trusting Mr. Rooter Plumbing of the Shenandoah Valley, and we’re always here to help! 😊 6/11/24 - Hi Andrea, welcome to our Mr. Rooter Plumbing of the Shenandoah Valley client family! While we're sorry you had the clogged sink, it means a lot that you trusted us to help. Andy is a prime example of our Neighborly difference and the many reasons they call us "Mister!" We collaborate with our clients to empower them to make informed decisions. You're welcome, and thank YOU for taking time out of your day to rate us. We'll be here whenever you need us and hope you consider joining our Advantage Plan for preventative maintenance, priority scheduling, and special discounts.

Tanya Peyton
Tanya Peyton via Google

It went well and was resolved within a short period of time. The plumber was friendly and helpful, as well as respectful of the property.

Response from Owner

Thank you, Tanya, for your feedback! We’re so glad to hear that your issue was resolved quickly and that our team provided friendly, helpful service while respecting your property. We appreciate you choosing Mr. Rooter Plumbing of the Shenandoah Valley and look forward to assisting you in the future!

Lee Folger
Lee Folger via Google

Mr. Rooter was very quick to get to my home and replace the garbage disposal the same morning I called - it sure was nice getting it done so I could have my lunch and do the dishes right away. It was also very convenient making the appointment online after I did a google search for Mr. Rooter - right after I made the appointment, I got a call verifying the appointment and informing me the plumber was on his way and would be there almost immediately (within like 20 minutes I think she said).

Response from Owner

Thank you, Charles, for sharing your wonderful experience with Mr. Rooter Plumbing of the Shenandoah Valley! We’re thrilled to hear that we could provide such prompt and efficient service to replace your garbage disposal. It’s great to know our online appointment system and quick follow-up helped make the process smooth and convenient for you. Your kind words mean a lot to us, and we’re glad we could get everything back in order so quickly. Thank you for choosing Mr. Rooter, and we’re here whenever you need us again!

Michael Campbell
Michael Campbell via Google

Andy Jacoby was very knowledgeable. Was honest & took the time to explain & answer questions. Will deal with them & ask for him for any future work.

Response from Owner

Thank you, Michael, for your wonderful review! 🌟 We're thrilled to hear that Andy Jacoby provided you with knowledgeable and honest service. Taking the time to explain and answer questions is something we value, and we’re so glad Andy exceeded your expectations. We truly appreciate your trust in Mr. Rooter Plumbing of the Shenandoah Valley, and we look forward to assisting you with any future needs. Don’t hesitate to ask for Andy—we’ll be happy to send him your way!

Ashleigh Marsten
Ashleigh Marsten via Google

Andy Jacoby was our technician, he was very polite and knowledgeable and explained every detail of our issue. Will definitely recommend him to my friends and family. He was fair, reasonable and honest, all good things when needing stuff done in your home.

Response from Owner

Thank you, Wendi, for your kind words and thoughtful review! 🌟 We’re so pleased to hear that Andy Jacoby provided you with polite, knowledgeable, and honest service. Explaining every detail and ensuring fairness are top priorities for our team, and we’re glad he delivered that experience for you. Your recommendation means the world to us, and we’re here anytime you or your friends and family need assistance. Thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley!

Sean Chickery
Sean Chickery via Facebook

Mr. Rooter was a lifesaver this past week. First, they came and replaced our water heater. Then, we had a water line break in our wall and Mike K. from Mr. Rooter was able to quickly come out and find/fix the problem. Everyone we have encountered from Mr. Rooter has been professional and know their trade very well. Definitely recommend.

Response from Owner

Thank you, Sean, for your thoughtful review and for sharing your experience with us! We’re so glad we could be there for you during a stressful week. Mike K. and the entire Mr. Rooter team take pride in providing professional and skilled service, and it’s wonderful to hear they exceeded your expectations. We truly appreciate your recommendation and look forward to being your trusted plumbing partner whenever you need us!

Cameron Vantol
Cameron Vantol via Google

Alex did a great job with my plumbing problems and was able to quickly diagnose and solve the issue. 10/10 would recommend

Response from Owner

Thank you so much, Cameron, for sharing your experience! We're delighted to hear that Alex was able to quickly diagnose and solve your plumbing issue. Providing efficient and top-quality service is what we strive for, and it's great to know Alex delivered that for you. We appreciate your recommendation and look forward to helping you with any future plumbing needs!

Sean Chickery
Sean Chickery via Google

Mike Kenney and crew were incredibly efficient and professional. He installed a water heater at our house and left the area cleaner than when he showed up. I have used Mr. Rooter a few times and I am always happy with their work.

Response from Owner

Sean We're happy to hear about your positive experience with Mike Kenney and his team. Efficiency and professionalism are top priorities for us, and it’s great to know they left your home even cleaner than when they arrived. We appreciate your continued trust in Mr. Rooter Plumbing of the Shenandoah Valley and look forward to serving you again in the future!

Total number of 5 star reviews :658

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