Click to callTotal number of 5 star reviews :1593
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Call phone number(315) 887-4057
24/7 Emergency Services
Richard was amazing, he went above and beyond to make sure we were all taken care of
Ian, Thank you for your kind words! We’re so glad Richard went above and beyond to take care of your gas line leak repair. Safety and excellent service are always our top priorities. We’ll be sure to share your feedback with him—it will mean so much! If you need anything in the future, don’t hesitate to reach out!
Dakota was very friendly when he arrived and assured us he would get the job done! We had a clogged pit in basement. Very knowledgeable! Kudos to Dakota! He fixed the problem for us. We would definitely use Mr Rooter and request him for sure!
Mar, Thank you so much for your kind words! We’re thrilled to hear that Dakota provided such a friendly and knowledgeable service. We’ll be sure to pass along your kudos to him—it will make his day! We’re glad we could help resolve your clogged drain issue, and we look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else!
Melissa, Thank you for the 5 stars! It means a lot to us. We’re glad we could help—don’t hesitate to reach out if you need anything!
Joey, Thank you so much for the 5-star rating! 🌟 We’re thrilled to know you had a great experience with us. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!
The follow up and responsiveness was top notch - what a relief to have found you guys and thank you for standing by your work and figuring out how to get everything working!
Cory, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that we were able to get everything working for you. Standing by our work and ensuring our customers are satisfied is always our top priority. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your trust in us!
Great customer service, quick response to an emergent in-house leak, excellent work was completed and guaranteed.
Tammy, Thank you for your review! We’re glad we could respond quickly and provide excellent service for your in-house leak. Your satisfaction means a lot to us, and we’re always here to help!
Dakota came out and was very professional. He was previously our technician and remembered us. Great service and handled our issues.
Renee, Thank you for your kind words! We’re glad Dakota provided professional service and remembered you. We appreciate your trust and look forward to helping you again in the future!
Zachary came out to replace our leaking water heater. He was very kind, courteous and knowledgeable. Would definitely recommend.
Tammy, Thank you for sharing your experience! We’re thrilled to hear that Zachary provided such excellent service. We’ll be sure to pass along your kind words to him. Thank you for the recommendation! We are here if you need us!
Awesome service. Best plumber ever! So grateful!!
Barbara, Thank you so much for your kind words! We’re thrilled to hear you had such a great experience. Your gratitude means the world to us, and we’re here whenever you need us!
Dakota was marvelous. I am sure we might have been too busy watching him, but he was very solicitous and very professional.
Linda, Thank you for your kind words! We’re glad Dakota impressed you with his professionalism. We’ll be sure to share your feedback with him! We are here if you need us again!
They were able to work me into their schedule very quickly for frozen pipes. Communication was excellent from confirmation to arrival. Very happy with how everything was handled in this busy, stressful season.
Kim, Thank you so much for your kind words! We’re glad we could assist with your frozen pipes and provide prompt service during this busy holiday season. Excellent communication and customer satisfaction are top priorities for us, and we’re thrilled to know you were happy with how everything was handled. If you need anything in the future, don’t hesitate to reach out. Stay warm!
Super helpful, responsive, kept me informed. And nice technology. The Text notices and whereabouts tracking were great.
Seth, Thank you so much for your kind words! We’re thrilled to hear you appreciated our responsiveness and technology. Keeping our customers informed and ensuring a smooth experience is always our goal. If there’s anything else we can do for you in the future, please don’t hesitate to reach out!
I was extremely satisfied / pleased with the recent plumbing work done by Mr. Rooter Plumbing. The staff were knowledgeable, efficient, pleasant and courteous. They immediately identified and resolved my plumbing issue. Overall, I would rate Mr. Rooter Plumbing service quality 5 stars out of 5.
Edward, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you were extremely satisfied with the plumbing work and that our team was able to resolve your issue efficiently. Providing knowledgeable, pleasant, and courteous service is what we strive for, and it means the world to us that we hit the mark for you. Your 5-star rating truly inspires us to continue delivering top-notch service to all our customers. If you ever need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Ashley was very courteous and helpful over the phone and Zach preformed excellent work and explained all options. Very satisfied and will use agaiin if needed and recommend !
Kurt, Thank you so much for your kind words! We’re thrilled to hear that Ashley was courteous and helpful over the phone and that Zach provided excellent service while thoroughly explaining your options. Your satisfaction means the world to us, and we truly appreciate your recommendation. Please don’t hesitate to reach out if you ever need us again!
Great service and communication. Plumber arrived when they said and did a great job. I will use them again.
Bruce, Thank you for the fantastic review! We’re thrilled to hear you were pleased with our service and communication. Punctuality and quality work are top priorities for us, and it’s great to know we delivered for you. We truly appreciate your trust in us and look forward to assisting you again in the future!
Explained the options available to solve the issue. Fast and efficient service
George, Thank you for your kind feedback! We’re so glad to hear that our team was able to provide you with clear options and deliver fast, efficient service. Ensuring our customers feel informed and confident in their choices is always our goal. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!
The person sent out was very courteous. He solved the plumbing issue (sewer backup in basement) within an hour and explained everything to me on pricing and procedure. I would call on this company again!!
Eileen, Thank you so much for your wonderful feedback! We’re glad to hear our technician was courteous, efficient, and thorough in addressing your sewer backup. Clear communication about pricing and procedures is something we strive for, so it’s great to know you felt informed and confident throughout the process. We truly appreciate your trust in us and look forward to helping you again whenever you need us!
Great Service
Robert, Thank you for the kind words! We’re thrilled to hear you had a great experience with our team. Providing excellent service is our top priority, and it means so much to know we hit the mark for you. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for choosing Mr. Rooter!
I requested more detail in the (not inexpensive) quote for the work to be done. The company provided the requested details and I chose them to do the work. The plumber was excellent ... professional and personable. The finished work was nicely done.
Martin, Thank you for your thoughtful review! We’re glad we could provide the detailed information you needed and that you chose us to complete the work!! It’s wonderful to hear that our plumber delivered excellent, professional, and personable service, and that you’re happy with the finished results. Your satisfaction is our top priority, and we appreciate the opportunity to earn your trust. Please don’t hesitate to reach out if you need anything in the future!
So glad to have them come out to resolve our backed up plumbing. The phone operators/admin were really friendly and always followed up in a timely manner. Their team realized quickly that the'd have to excavate the front yard (not what we were hoping for!) but in doing so they were very considerate of our requests, and kindly helped my wife and I understand the situation as they found/fixed the problem. They'll be first on my list to call for any other issues.
Stephen, Thank you so much for your thoughtful review! We’re thrilled to hear that you had a positive experience with our team, even in a situation as challenging as an excavation. It’s always our goal to communicate clearly and make sure our customers feel informed and comfortable every step of the way. We truly appreciate your kind words about our office staff and technicians, and we’re glad we could resolve your plumbing issue. Please don’t hesitate to reach out if you ever need us again—we’re always here to help!
Total number of 5 star reviews :1593
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